* CLOSED UNTIL SEPT 2024 *
Where are you located?
We do not have a physical store/lab front. Film drop off/pick up is in West Kelowna. Specific address is sent when you place an order.
What are your hours of operation?
Film drop off: 7 days a week, at all hours.
Printing services: 10:30-9:00pm, 7 days a week.
Developing begins at 10:30am on developing days. Orders received AFTER 9:00am on that developing day will be processed the next developing day.
Pick up is offered 8:00am-9:00pm, 7 days a week.
When Do I get an order confirmation?
These confirmations are not automatic. We go through each form and read the specific notes and then send an invoice with addition information if needed. We will get to your form as soon as possible, so no need to send us an email asking where your confirmation email is!
How can I get my film to you?
Drop off address is provided in the order confirmation. Be sure to put your film in a bag or envelope with your name on it! If it is not clearly labelled with your name/contact info, we will not process it (we won't know who it belongs to!).
You can also mail in your film. The shipping address is provided upon submitting the order form.
When do you develop film?
February developing will take place on the 19th, 26th, and 28th. Developing will not occur unless a processing form has been submitted, a confirmation email has been sent, and payment has been made in full. If you have not submitted a form, your film will not be processed. Your film must be dropped off in an envelope/bag that has been clearly labelled with your name, otherwise we will not develop your film.
What kind of film do you develop?
C41, Traditional Black & White, E6 (seasonal).
I'm new to film and not good with the terminology. How do i fill out the order form?
Stock = Kodak, Fujifilm, Ilford, etc.
Format = 35mm, 120, 220, etc.
Exposures = How many photos can be taken on that roll? 12, 24, 27 or 36.
Push/Pull = Read THIS super helpful article!
Quantity = number of rolls that are the exact same
WHAT IS YOUR TURNAROUND TIME?
Scans: Approximately 3 business days after a developing day.
Scan Only: 1-2 days of receiving the negatives and full payment.
We will NOT answer messages regarding when scans will be delivered. If there is no email with your scans, please make sure you have filled out an order form, paid in full, and labelled your roll when you dropped off. If you have done the following and it has been over a week since the developing day, please send us a message.
How does the 24 Hour Rush Service work?
Follow steps 1 to 5 found on our home page, except add "24 Hour Rush" in the order notes! The 24 hour period begins once payment and the order is received. If either is completed after 9:00pm, the 24 hour period will begin the following day at 10:30am. 24 Hour Rush service is not offered on Sundays.
.HOW DO I GET MY SCANS?
Scans are sent to the email that you provide in the processing form. Scans are sent via FromSmash. WeTransfer may be used upon request. We recommend using a laptop/PC to save your photos. Links with scans are available for 7 days after uploading. We save your scans for 10 days of initial scanning.
Something happened to my film in my camera and I only shot half a roll, do i get 50% off processing?
If your roll came out completely blank, you will receive a refund on scanning costs. If we scan any frames (photos came out) then you will be charged full price.
My film is stuck in my camera/my camera is jammed/i can't rewind my film. can you take the film out of the camera for me? does it cost extra?
If you are unable to remove your film from your camera, we can take it out for you at no extra cost. Just make a note in the order form!
DO yOU do Digital PRINTS?
Yes! Check out our Price List for size options. All print sizes have the option of full bleed or borders. We automatically print with borders unless you make a note. If you want prints at the time of developing, you need to pay for scanning services.
Can you scan instant film (Polaroids)?
Yes! Only $0.45 per photo!
How do I get my negatives back?
You can pick up your negatives at the same location you dropped off, or we can ship them back to you! To schedule negative pick up, simply respond to the email that contained your scans with the date/time you would like to pick up! Pick up is offered everyday, between 8:00am to 9:00pm.
Can you ship my negatives back to me?
A return address must be provided in the order form or at the time of request. You must provide one every request as we do not keep return addresses on file. If you are in the Okanagan Valley, it costs $2.75 to ship your negatives back (up to 3 rolls). A quote will be provided for shipping outside of the Okanagan region, for orders with more than 3 rolls, or if your order includes prints. All return shipping is untracked/uninsured unless requested in the processing form. Valley Film Lab does not take responsibility for negatives lost in the mail.
How ARE my negatives returned to me?
If framing on your 35mm roll is irregular and we cannot see a clear separation between frames, then we will return your negatives uncut, rolled into a canister. If you have a preference for cut or uncut negatives, please indicate in the order form. Valley Film Lab reserves the right to choose which method if a preference in not mentioned.
I Can't pick up my negatives until ______, is that okay?
We can ship your negatives back to you! Please inquire about shipping options!
Last Update: 01/31/2024